Crystal Suncatcher Prism Rainbow Maker Feng Shui Sympathy Gift
Shipping Policy
Please see our shipping policy below for details on shipping costs and order processing.
Shipping Area: We currently only ship within the United States.
Keluosico offers free shipping on orders over $65 to the continental United States; orders under $65 incur a flat $10 shipping fee.
Processing Time: Orders are processed and shipped within 1–3 business days (Monday–Friday).
Order Cut-off Time: Orders placed before 5:00 PM on business days will be processed the same day; orders placed after the cut-off time will be processed the following business day.
Estimated Delivery Time: 3–9 business days.
Total Estimated Time from Order to Receipt: 4–12 business days.
Once your order ships, you’ll receive a confirmation email with a tracking number and link to monitor your package.
Unforeseen Delays: Factors beyond our control (e.g., extreme weather or peak shipping seasons) may impact delivery timelines.
Address Changes: Please double-check your shipping address before placing your order. Address changes are not permitted once an order has shipped.
Taxes: We do not charge additional taxes or fees on products. All prices listed on our website are final.
If you have any additional questions about shipping, please contact our customer service team at service@keluosico.com.
Refund Policy
At Keluosico, we specialize in delicate glass and crystal home decor, and we take full responsibility for every piece we ship. We resolve any issues with your Glass Wall Art, Crystal Suncatchers, Glass Flowers, Glass Vases, or Glass Bookends.
If you are not satisfied with your purchase and need a refund or exchange, please review our policy below, which accounts for the fragile nature of our products.
1. Return Period
You may return items within 30 days of delivery.
2. Return Requirements
Items must be in perfect, unused condition with no chips, cracks, scratches, or signs of wear.
Customers must provide proof of purchase (order confirmation email or order number).
3. Return Shipping Costs
We cover return shipping for errors on our end (wrong item, style, or size) or product defects (e.g., hidden cracks, manufacturing flaws, missing parts).
You cover return shipping for personal reasons (e.g., changed mind, color preference, incorrect size choice).
4. Non-Returnable Items
Items returned outside the 30-day window.
Items damaged due to customer mishandling (cracks, chips, breakage, or scratches caused by improper use, cleaning, or storage).
Items showing signs of use.
Customized pieces (unless defective due to manufacturing error).
Custom orders are non-refundable for personal reasons. However, if a customized item arrives defective or damaged due to our error, we will accept returns and issue a full refund or replacement.
5. Return Process
Email our customer service team at service@keluosico.com to request a return.
Our team will review your request and respond within 1–2 business days.
If approved, we will provide a return address and detailed packaging instructions to ensure safe transit.
Ship the item back following our guidelines to avoid damage during return delivery.
6. Refund Processing Time
Once we receive and inspect your returned item, we will process your refund within 3 business days and send a confirmation email.
7. Refund Method
Refunds are credited back to your original payment method. Processing times depend on your bank’s timeline.
8. Product Defects & Damage
If your glass or crystal item arrives damaged, broken, or defective, please:
Take clear photos/videos of the damaged item and packaging within 24 hours of delivery. Email the evidence to service@keluosico.com immediately.
We will either send a free replacement or process a full refund—no additional cost to you.
9. Exchanges
We do not offer direct exchanges. To exchange an item, contact us to initiate a return, then place a new order for your desired item.
10. Order Cancellation
Orders can be canceled within 24 hours of purchase if unprocessed. Once shipped, cancellations are not possible. To cancel, email service@keluosico.com.
For questions about returns, refunds, or fragile item care, contact our team at service@keluosico.com.
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Stable Color Without Fading
- Long-lasting color stability.
- All patterns are printed with high quality, rich color levels and excellent UV resistance.
- Metal jewelry can effectively isolate air and moisture to prevent color from oxidizing and darkening.
- Color stability is not only a visual enjoyment, but also a commitment to quality.